1. Introduction

At Stargate Knowledge Hub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stargateknowledgehub.com and use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and email address (when contacting us)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and exit pages

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our website and services
• To improve user experience and website functionality
• To communicate with you and respond to your inquiries
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given us explicit consent to process your data
• Contract: When processing is necessary for a contract with you
• Legal Obligation: When we need to comply with the law
• Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights do not override those interests

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Contact form data: Retained for 12 months
• Analytics data: Retained for 26 months
• Cookie preferences: Retained for 12 months

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Services

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service providers who assist in operating our website
• Legal requirements when compelled by law
• Business transfers in case of merger or acquisition

We ensure that any third parties with whom we share your data are bound by confidentiality obligations and comply with data protection laws.

8. Your Rights

Under data protection laws, you have the following rights:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your data
• Right to Restrict Processing: You can limit how we use your data
• Right to Data Portability: You can receive your data in a portable format
• Right to Object: You can object to certain uses of your data

To exercise these rights, please contact us using the information provided below.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ. By using our website, you consent to such transfers. We implement appropriate safeguards to protect your data during international transfers.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately so we can take appropriate action to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

You also have the right to lodge a complaint with your local data protection authority if you believe we are not processing your personal data in accordance with applicable data protection laws.